Refund Policy

1. Returns & Refunds Eligibility

• Customers may request a refund within [28 days] of receiving their order.

• Items must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase is required to process a refund request.

 

2. Non-Refundable Items

• Custom or personalized items.

• Gift cards or promotional items.

• Used or damaged products (unless they arrived faulty or damaged in transit).

 

3. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within [14 days] of receiving the item.

• We may require photographic evidence before processing a refund or replacement.

• If approved, we will offer a replacement, refund, or store credit.

 

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [ 5-7 business days] and credited to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

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5. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at support@vioreliacandles.com

 

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping service as we are not responsible for lost return packages.

 

7. UK Consumer Rights

• Under the UK Consumer Contracts Regulations, customers have the right to cancel and return their order within 14 days of receipt for a full refund, excluding personalized or perishable goods.

• Refunds must be processed within 14 days of receiving the returned goods.

 

8. Contact Us
For any questions regarding our Refund Policy, contact us at:
Email: support@vioreliacandles.com
Address: Aston Court, 15 Broomhill Road , London ,UK

Thank you for shopping with Viorelia Candles!